Effective Date: [07/08/2025]

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1. Overview

Welcome to Promatrix LLC. By accessing or using our website and services, you agree to be bound by the following Terms of Service. These terms apply to all site users, including browsers, customers, and merchants. Please read them carefully before using our site.

If you do not agree with these terms, please do not use our website or services.

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2. Online Store Terms

By using this site, you confirm that:

• You are at least the age of majority in your state or province of residence.
• You will not use our products for any illegal or unauthorized purpose.
• You will not transmit any malicious code, worms, or viruses.

Violation of these terms may result in the immediate termination of your access to our services.

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3. Products & Pricing

• All prices are listed in USD and are subject to change without notice.
• We reserve the right to modify or discontinue products at any time without liability.
• Products may have limited quantities and are subject to return or exchange according to our Return Policy.

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4. Order Acceptance & Payment

• Orders placed through our website are subject to acceptance and availability.
• We reserve the right to refuse any order for any reason, including suspected fraud.
• Payment must be made in full at the time of purchase via our secure checkout.
• You agree to provide accurate, complete, and current billing and shipping information.

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5. Shipping

We offer free standard shipping (3–5 business days) within the U.S. For more details, refer to our Shipping Policy.

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6. Returns & Refunds

You may return most items within 30 days of delivery in accordance with our Return Policy.
Refunds are issued to the original payment method once the item is received and inspected.

Some items, such as lingerie and swimwear, are non-returnable due to hygiene reasons.

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7. User Accounts

You may register for an account to track your orders and save shipping details. You are responsible for maintaining the confidentiality of your login information and for any activity that occurs under your account.

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8. Prohibited Conduct

You agree not to:

• Use the site for unlawful purposes
• Violate any local, state, national, or international laws
• Infringe upon our intellectual property rights
• Attempt to gain unauthorized access to our systems
• Interfere with the site’s performance or security

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9. Intellectual Property

All content on this website — including images, text, graphics, logos, and branding — is the property of Promatrix LLC and is protected by copyright, trademark, and other applicable laws.

You may not use, reproduce, or distribute our content without our written permission.

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10. Limitation of Liability

Promatrix LLC is not liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products
• Product misuse or allergic reactions
• Shipping delays beyond our control

Our total liability for any claim will not exceed the amount paid for the product in question.

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11. Third-Party Links

Our website may include links to third-party sites (e.g., payment gateways, shipping providers). We are not responsible for the content, privacy practices, or reliability of those third-party services.

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12. Changes to Terms

We reserve the right to update or change these Terms at any time without notice. Your continued use of the website after changes are posted constitutes acceptance of those changes.

We recommend reviewing this page periodically.

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13. Contact Information

If you have any questions about these Terms of Service, please contact us:

• 📧 promatrixshopllc@gmail.com (General Inquiries)
• 📧 support@promatrixshop.com (Returns & Support)
• 📞 (833) 765-6677
• 📬 Promatrix LLC, 904 11th St, West Babylon, NY 11704