Effective Date: [07/08/2025]

---

1. Free Standard Shipping

We offer FREE standard shipping on all U.S. orders.
Delivery Time: 3 to 5 business days from the date of shipment.

Note: Orders placed after 4 PM EST will be processed the next business day.

---

2. Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).
• Once your order ships, you will receive a confirmation email with tracking information.

---

3. Shipping Carriers

We ship through major carriers including:

• USPS
• UPS
• FedEx

The specific carrier is chosen based on your location and package size/weight.

---

4. Shipping Locations

We currently ship within the United States only.
International shipping is not available at this time.

---

5. Tracking Your Order

You will receive a tracking number in your mail once your order has been shipped.
You can track your shipment through the carrier’s website.

---

6. Delays & Exceptions

While we do our best to ensure timely delivery, delays may occur due to:

• Weather conditions
• Carrier disruptions
• High-volume seasons (e.g., holidays)

We are not responsible for delays caused by the shipping provider, but we’ll work with you to resolve any issues.

---

7. Incorrect Shipping Information

Please double-check your shipping address before placing your order.
We are not responsible for orders shipped to incorrectly provided addresses.

If you realize there’s a mistake, contact us immediately at:
📧 support@promatrixshop.com
📞 (888) 499-7343

---

8. Lost or Stolen Packages

Promatrix LLC is not liable for lost or stolen packages after they have been marked as delivered by the carrier.
If this happens, please:

• Check with neighbors or building management
• Contact the shipping carrier directly
• Contact us if you’re still unable to locate the package

---

9. Questions or Special Requests

Have questions or need special delivery arrangements?
Reach out to us at support@promatrixshop.com — we’re happy to help!