Effective Date: [07/08/2025]
1. Who We Are
We are Promatrix LLC, a U.S.-based clothing store offering women’s fashion, swimwear, lingerie, denim collections, and men’s dress and trench styles. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.
2. What Personal Data We Collect and Why
When you shop or browse our site, we collect the following data:
a. Personal Information
- Name
- Billing and shipping address
- Email address
- Phone number
b. Order & Payment Information
- Order history
- Payment method (Note: We do not store full credit card details; payments are securely processed by third-party providers like PayPal, Stripe, etc.)
c. Technical & Usage Information
- IP address
- Browser type and device
- Cookies and usage tracking (for store functionality, analytics, and personalization)
d. User Communications
- Emails, chats, or messages you send to us
3. How We Use Your Information
We use your data to:
- Process and fulfill orders
- Send order confirmations, shipping updates, and customer service communications
- Respond to support and return requests
- Improve our website and offerings
- Send promotional emails (only if you opt in)
4. Cookies
Our site uses cookies to:
- Remember your cart and login information
- Understand how you use the site
- Improve performance and personalization
You can manage cookie preferences in your browser settings.
5. Who We Share Your Data With
We only share your data with trusted third parties necessary to operate our store:
- Payment processors (e.g., PayPal, Stripe)
- Shipping carriers (e.g., USPS, FedEx)
- Email marketing platforms (e.g., Mailchimp)
- WooCommerce and WordPress plugins
We never sell or rent your personal information.
6. How Long We Retain Your Data
- Order information: Retained for 7 years for tax and legal purposes
- Customer accounts: Until you request deletion
- Contact forms and messages: Up to 1 year
7. Your Rights
If you are located in the California or U.S. you have rights to:
- Access your data
- Correct or delete your data
- Opt-out of marketing
- Request data portability
To exercise these rights, contact us at support@promatrixshop.com
8. Data Security
We use SSL encryption, secure hosting, and WooCommerce security plugins to protect your data. However, no online service is 100% secure.
9. Children’s Privacy
Our store is not intended for children under the age of 13. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this policy as needed. The latest version will always be posted on this page with an updated “Effective Date.”
11. Contact Us
For any privacy-related questions or requests, please contact:
